The term AI knowledge base belongs to the categories of Artificial Intelligence, Automation, and Big Data and Smart Data. An AI knowledge base is a central collection of information that an artificial intelligence can access. It serves to provide knowledge for programmes and applications, enabling them to independently understand contexts and make decisions.
Imagine an AI knowledge base as a vast digital encyclopaedia, where all relevant information on a specific topic is stored. An AI application, such as a customer service chatbot, accesses this knowledge base to find suitable answers to customer queries. The AI continuously learns by incorporating new knowledge from data sources or user interactions, thereby expanding the knowledge base.
A concrete example: In an online shop, an AI knowledge base helps to link product information, stock levels and frequently asked questions. This allows a virtual assistant to respond to a customer's query such as „What sizes are in stock?“ in record time, without the need for human intervention. The AI knowledge base thus enables automated processes and a better user experience.
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