The term 'impact analysis of AI' is primarily found in the fields of Artificial Intelligence, Digital Transformation, and Automation. It describes how the effects and changes caused by Artificial Intelligence (AI) in companies or processes are investigated.
In an impact analysis of AI, for example, it is examined how the use of AI software affects workflows, employees, or the customer experience. The aim is to identify whether and to what extent improvements, cost savings or new opportunities arise from AI.
Suppose an online shop introduces an AI-based chatbot system for its customer service. During the impact analysis, it is measured whether customer enquiries are answered more quickly, whether customer satisfaction increases, and how much time employees save on routine questions. At the same time, it is checked whether new challenges or risks arise, such as incorrect answers or data protection issues.
An impact analysis of AI helps to identify opportunities and risks and to make well-informed decisions about the use of Artificial Intelligence. This allows companies to ensure that AI truly brings about a desired positive effect.
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