KIROI Step 7: Ideas for other departments – Promoting cross-departmental AI utilisation using a manufacturing company as an example

An artificial intelligence (AI) can bring valuable improvements in all areas of a company. The seventh step of the KIROI (Artificial Intelligence Return on Investment) Strategy focuses on how companies can apply AI-powered ideas not only within their own departments but also across other departments, to achieve cross-functional efficiency gains and innovation.

Customer example: ABC Manufacturing Company (name changed due to NDA agreements)

ABC Manufacturing wanted to leverage AI across the entire organisation to enhance efficiency and unlock new business opportunities. The seventh step of the AIROI strategy helped them identify and implement creative and cross-departmental AI applications.

Idea generation and evaluation

• Workshops for Idea Generation: Interdisciplinary workshops were organised, bringing together employees from different departments to develop AI ideas that could be used across departments. This fostered the exchange of experiences and perspectives.
• Idea assessment: A review committee of executives and AI experts has been established to identify the best ideas based on feasibility, potential, and strategic value.

Cross-departmental implementation

• Logistics and Production: AI-based systems have been introduced in logistics to optimise supply chains in real-time and predict bottlenecks, which has increased production efficiency and lowered warehousing costs.
• Sales and Marketing Predictive analytics tools were used to forecast customer behaviour and create personalised marketing campaigns, which increased customer loyalty and boosted sales.

Promotion of cooperation

• Internal platforms: A central platform has been introduced where employees can share their experiences with AI applications and learn from each other. This platform promotes the continuous exchange of knowledge and best practices.
• Performance measurement The impact of the implemented AI ideas was regularly evaluated to measure successes and make adjustments. KPIs were set to clearly quantify the improvements achieved.

This example illustrates how companies can maximise their business success through cross-departmental collaboration and the targeted use of AI. Share these insights to establish a comprehensive AI strategy within your own company.

Result:

Through the cross-departmental use of AI, the PQR manufacturing company was able to comprehensively optimise its processes. The improved logistics and production workflows led to a significant cost reduction, while personalised marketing approaches contributed to increased customer loyalty and revenue growth.

The seventh step of the KIROI (Artificial Intelligence Return on Investment) Strategy shows how important it is to think cross-departmentally and promote AI ideas throughout the company. Companies that create cross-departmental synergies through AI can increase their overall value and achieve sustainable competitiveness.