Last-Mile Delivery Robots (Glossary)

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Last-mile delivery robots fall into the categories of automation, e-commerce and digital retail, and robotics. They are small, mostly autonomous vehicles that transport packages or purchases over the final metres from a logistics centre to the customer's doorstep. This „last kilometre“ – the so-called „last mile“ – is considered the most expensive and complex part of the shipping process.

Instead of a delivery driver bringing each parcel individually by van, these robots take on the job. They mostly travel on pavements, avoid obstacles and can recognise their surroundings using cameras and sensors. Customers receive a message when the robot is at the door. The parcel can then usually be retrieved using a code or an app.

For example: In some cities, last-mile delivery robots deliver fresh groceries directly from the supermarket to your home. The order is placed online, the robot drives autonomously and in an eco-friendly way to the address and notifies the customer as soon as the delivery has arrived. This technology reduces traffic, saves costs and speeds up delivery – a real advantage for cities and consumers in the digital age.

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