Artificial Emotional Intelligence (AEI) is primarily at home in the fields of Artificial Intelligence, Digital Transformation, and HR work and teams. It describes the ability of machines or software to recognise, react to, or even imitate human emotions. The goal of Artificial Emotional Intelligence is to make the interaction between humans and technology more human, personal, and understanding.
A typical example: a customer service chatbot with AEI can tell from the written words and even the punctuation whether someone is angry, sad, or happy. It then adjusts its responses and tone accordingly – for instance, calming if frustrated or friendly and encouraging if sad.
AEI is used in modern businesses to strengthen service and HR departments. Employees or customers often experience faster, more understandable, and empathetic responses to their concerns. In this way, Artificial Emotional Intelligence ensures that digital systems are more sensitive to human emotions – a crucial step towards even better collaboration between humans and machines.
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