Process mining is particularly relevant in the fields of automation, big data and smart data, and digital transformation. It is an innovative method that companies can use to analyse and improve their everyday operations. This is achieved by evaluating existing data from IT systems to identify how processes actually run – rather than how they are documented.
Imagine you run an online shop. With process mining, you can evaluate how long it really takes from order to delivery and where there might be bottlenecks. This precise analysis can reveal where time is lost, whether there are unnecessary work steps, or if customers have to wait for confirmation.
The aim of process mining is to make processes more efficient, transparent, and error-free. This method helps companies to reduce costs, increase customer satisfaction, and make their internal organisation fit for the digital future. Process mining thus provides the basis for digital optimisation – and helps to make informed decisions based on real data.
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