The term \"spoken dialogue systems\" is primarily found in the fields of artificial intelligence, automation, and digital transformation. A spoken dialogue system is software that allows people to communicate using speech \u2013 much like in a normal conversation. The best-known examples are voice assistants such as Alexa, Siri, or Google Assistant.<\/p>\n
Such systems understand what the user says and can respond or complete tasks. For example, you can tell this kind of voice dialogue system, \u201eSet an alarm for 7 o'clock.\u201c The software recognises the task, processes it and confirms, \u201eThe alarm is set for 7 o'clock.\u201c. <\/p>\n
Speech dialogue systems simplify many processes, for example in customer service. Instead of going through a long on-hold queue on the phone, a customer can simply say what they want \u2013 the system listens, recognises the request, and offers direct help. <\/p>\n
For companies, voice dialogue systems represent a significant opportunity to automate processes and increase customer satisfaction. These systems are constantly being further developed and are used in an ever-increasing number of areas of life \u2013 from smart household appliances to digital assistants in cars.<\/p>","protected":false},"excerpt":{"rendered":"