{"id":342685,"date":"2025-07-31T08:12:13","date_gmt":"2025-07-31T06:12:13","guid":{"rendered":"https:\/\/sauldie.org\/de\/bots-chatbots-digitale-transformation-ecommerce\/"},"modified":"2025-07-31T08:12:13","modified_gmt":"2025-07-31T06:12:13","slug":"bots-chatbots-digitale-transformation-ecommerce","status":"publish","type":"post","link":"https:\/\/risawave.org\/en\/bots-chatbots-digitale-transformation-ecommerce\/","title":{"rendered":"Bots (Chatbots) (Glossar)"},"content":{"rendered":"<p>Bots (Chatbots) sind vor allem in den Bereichen K\u00fcnstliche Intelligenz, Digitale Transformation und eCommerce und Digitaler Handel zuhause. Sie sind Programme, die so entwickelt wurden, dass sie automatisch mit Menschen kommunizieren k\u00f6nnen \u2013 meistens \u00fcber Textnachrichten. Bots, besonders Chatbots, begegnen uns im Alltag zum Beispiel beim Online-Shopping, wenn sich im Chat-Fenster unten rechts am Bildschirm jemand nach unseren W\u00fcnschen erkundigt.<\/p>\n<p>Diese cleveren Helfer antworten auf h\u00e4ufig gestellte Fragen, geben Informationen zu Produkten oder f\u00fchren sogar Bestellungen durch. Sie nutzen dabei k\u00fcnstliche Intelligenz, um die Absicht des Nutzers zu erkennen und passende Antworten zu liefern. Das erleichtert Unternehmen, rund um die Uhr ansprechbar zu sein und schnelle Hilfestellung zu geben, ohne dass ein Mitarbeiter direkt eingreifen muss.<\/p>\n<p>Ein anschauliches Beispiel: Sie besuchen die Website Ihres Stromanbieters. Ein Chatbot fragt automatisch, wie er helfen kann. Sie tippen Ihre Frage zur letzten Rechnung ein, und der Bot liefert Ihnen sofort die gew\u00fcnschten Informationen oder leitet Sie an den richtigen Ansprechpartner weiter \u2013 ganz einfach, ohne Warteschleife und zu jeder Tageszeit. So machen Bots (Chatbots) den digitalen Kundenservice schneller und effizienter.<\/p>","protected":false},"excerpt":{"rendered":"<p>Bots (Chatbots) sind vor allem in den Bereichen K\u00fcnstliche Intelligenz, Digitale Transformation und eCommerce und Digitaler Handel zuhause. Sie sind Programme, die so entwickelt wurden, dass sie automatisch mit Menschen kommunizieren k\u00f6nnen \u2013 meistens \u00fcber Textnachrichten. Bots, besonders Chatbots, begegnen uns im Alltag zum Beispiel beim Online-Shopping, wenn sich im Chat-Fenster unten rechts am Bildschirm &#8230; <a title=\"Bots (Chatbots) (Glossar)\" class=\"read-more\" href=\"https:\/\/risawave.org\/en\/bots-chatbots-digitale-transformation-ecommerce\/\" aria-label=\"Read more about Bots (Chatbots) (Glossar)\">Read more<\/a><\/p>","protected":false},"author":2,"featured_media":342684,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_ef_editorial_meta_date_first-draft-date":"","_ef_editorial_meta_paragraph_assignment":"","_ef_editorial_meta_checkbox_needs-photo":"","_ef_editorial_meta_number_word-count":"","footnotes":""},"categories":[26,28,1274,1205,20],"tags":[247,69,1270,1271,1272],"class_list":["post-342685","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-automatisierung","category-digitale-transformation","category-kuenstliche-intelligenz-glossar","category-ecommerce-digitaler-handel","category-kiroi-blog","tag-3ddruck","tag-innovationdurchachtsamkeit","tag-kostenersparnis","tag-lieferkette","tag-wertschoepfung","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-25"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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