{"id":341856,"date":"2024-11-13T20:03:52","date_gmt":"2024-11-13T19:03:52","guid":{"rendered":"https:\/\/sauldie.org\/de\/customer-experience-cx-im-digitalen-handel\/"},"modified":"2024-11-13T20:03:52","modified_gmt":"2024-11-13T19:03:52","slug":"customer-experience-cx-im-digitalen-handel","status":"publish","type":"post","link":"https:\/\/risawave.org\/de\/customer-experience-cx-im-digitalen-handel\/","title":{"rendered":"Customer Experience (CX) (Glossar)"},"content":{"rendered":"

Customer Experience (CX) ist vor allem in den Bereichen eCommerce und Digitaler Handel, Digitale Transformation sowie Digital Branding zuhause. Der Begriff beschreibt die gesamten Erfahrungen, die ein Kunde mit einem Unternehmen macht \u2013 vom ersten Kontakt bis hin zum Kauf und dar\u00fcber hinaus. Ziel einer guten Customer Experience ist es, dass sich Kunden rundum wohlf\u00fchlen und gerne wiederkommen.<\/p>\n

Stellen Sie sich vor, Sie bestellen online einen Schuh. Die Website ist leicht zu bedienen, der Kundenservice antwortet schnell auf Ihre Fragen und das Paket kommt p\u00fcnktlich an, sch\u00f6n verpackt. Sie sind begeistert und erz\u00e4hlen Freunden davon oder kaufen erneut. Genau das meint Customer Experience: Alle Ber\u00fchrungspunkte mit Ihrer Firma sind positiv und hinterlassen einen bleibenden Eindruck.<\/p>\n

Unternehmen, die auf eine ausgezeichnete Customer Experience achten, profitieren doppelt \u2013 sie gewinnen neue Kunden und binden bestehende langfristig. Besonders im digitalen Zeitalter, in dem der n\u00e4chste Anbieter nur einen Klick entfernt ist, ist die Optimierung der Customer Experience entscheidend f\u00fcr den Unternehmenserfolg.<\/p>\n","protected":false},"excerpt":{"rendered":"

Customer Experience (CX) ist vor allem in den Bereichen eCommerce und Digitaler Handel, Digitale Transformation sowie Digital Branding zuhause. Der Begriff beschreibt die gesamten Erfahrungen, die ein Kunde mit einem Unternehmen macht \u2013 vom ersten Kontakt bis hin zum Kauf und dar\u00fcber hinaus. Ziel einer guten Customer Experience ist es, dass sich Kunden rundum wohlf\u00fchlen … Weiterlesen …<\/a><\/p>\n","protected":false},"author":2,"featured_media":341855,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_ef_editorial_meta_date_first-draft-date":"","_ef_editorial_meta_paragraph_assignment":"","_ef_editorial_meta_checkbox_needs-photo":"","_ef_editorial_meta_number_word-count":"","footnotes":""},"categories":[26,46,28,1274,1205],"tags":[247,69,1270,1271,1272],"class_list":["post-341856","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-automatisierung","category-digital-branding","category-digitale-transformation","category-kuenstliche-intelligenz-glossar","category-ecommerce-digitaler-handel","tag-3ddruck","tag-innovationdurchachtsamkeit","tag-kostenersparnis","tag-lieferkette","tag-wertschoepfung","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-25"],"yoast_head":"\nCustomer Experience (CX)<\/title>\n<meta name=\"description\" content=\"Erleben Sie 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